How to Contact American Airlines Customer Service in Mexico?

American Airlines is the world’s largest airline for various reasons. Traveling across the continents, when you want to get American Airlines Mexico Customer Service assistance, be assured of getting it immediately with the best possible solutions.

With a loyal customer base, commendable services and facilities, customer-friendly policies, and flexible approaches, the airline is the first choice of millions. That’s why it is committed to provide you with a smooth experience. Same goes for your customer service requirements in Mexico. Dial 800-433-7300 and 800-633-3711 for English and Spanish assistance, respectively for AA customer service in Mexico and worldwide.

Now, without further ado, let’s look at customer service that AA provides in Mexico and how to avail it.

Can I Contact American Airlines at Mexico Airport?

Yes, you can easily talk to a representative of American Airlines at Mexico airport.  The services are available 24/7. Simply dial its official number, which is 800-433-7300 or 646-974-1422 and get in touch with an executive.

Other ways to contact AA in Mexico are –

Visiting the Mexico City International Airport (MEX, officially Aeropuerto Internacional Benito Juárez)

You can also personally reach the airport in Mexico where AA lands its flights to find answers and/or solutions to your queries. Some of the services that the AA provides in Mexico are –

  • Flight booking, cancellation, rescheduling
  • Special assistance
  • Check-in process
  • Mileage points
  • Baggage policy
  • Delayed flights
  • Seat selection
  • Immigration and Visa
  • Traveling with pets
  • Missing luggage
  • Airport facilities
  • Unaccompanied minor
  • Duty-free Allowance
  • Transit Information
  • Pet Relief Area

You can also book an American Airlines ticket at Mexico City, Mexico (MEX). Its ticket counter is at the main terminal. However, payment in cash or cheques is not accepted at this location.

The counter opens everyday from –

  • 1:30 a.m. to 5 p.m
  • 8:15 p.m. to 11:15 p.m.

Fill out the contact form

  • Go to the Additional Services option on the official website of American Airlines.
  • Select the option you want.
  • Enter the details required in the contact form.
  • Send it to American Airlines.

When the executive will get your contact form, you will get a call back. And your travel related challenges with the airline will be sorted.

How to Call AA Customer Service in Mexico?

To call American Airlines for support, dial its official contact number for Mexico and get prompt assistance. Here’s how –

  • Dial American Airlines Mexico City number 55-5209-1400.
  • Alternatively, you can dial 800-904-6000 (toll-free) or 646-974-1422.
  • Listen to and follow the IVR prompts.
  • Once connected to a representative, convey your concerns or ask queries.
  • The representative will provide you with smart solutions and answers.

Which are Important American Airlines Phone Numbers for Mexico?

For getting any specific assistance, you have one or the other American Airlines Mexico phone number that provides you prompt help. Although you have 800-433-7300 (English) and 800-633-3711 (Spanish) numbers, you might need different contact numbers for different issues.

AAdvantage program

  • AAdvantage® account service and award travel: 800-882-8880

Timings – Daily from 7 a.m. to 10 p.m. (CT)

  • Request missing partner miles: 888-625-498

For American Airlines Reservations and Tickets

  • Changes/Modifications: 800-433-7300 or 646-974-1422
  • Refunds: 800-892-3447


  • Admirals Club: 800-237-7971

Timings – Daily from 8 a.m. – 10 p.m. (EST)

  • Trip insurance: 800-628-5404


  • Special assistance:  800-237-7976
  • For hearing or speech-impaired, AA Customer Service assistance: 800-433-7300 (dial 711 to connect through the National Relay Service) 646-974-1422

At times, a General Sales Agent (GSA) may take care of ticketing, booking, marketing, and sales on behalf of American Airlines.

Things to Remember When Calling American Airlines Customer Service in Mexico

To make your AA calling experience in Mexico a breeze, follow the points mentioned below.

  • Keep your booking number handy.
  • Be ready with names of the passengers as mentioned on the flight ticket. Also have your travel details like time and date.
  • Have your points earned ready with you if you want to redeem/consult about those.

So, whenever you are taking American Airlines flights to Mexico, be relaxed. The airline’s representatives there will address your issues immediately.

To wrap it up, you can get in touch with efficient representatives of American airlines in Mexico easily. They are always on their toes to offer you practical solutions to your challenges and have answers to your queries related to your trip with AA. However, if you somehow couldn’t get through on the contact number mentioned above, count on its email and live chat options. So, be assured of American Airlines Mexico Customer Service assistance when you need it.

How to Contact American Airlines Customer Service in Mexico?

Call Us: +1-646-974-1422

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