American Airlines Wait Times – How Long Do I Need to Be On Hold?
You call your airline for help but hear a rather irritable sound or continuous music in between the sentence, “We are trying to reach an available customer service agent; please be on hold!” The scene is no different with AA. Many people have the same query why is it so hard to get a hold of American airlines customer service, but no one knows the exact solution?
It is highly unacceptable to wait for several hours, hoping for an agent to talk to you as soon as possible. Many times, there are travelers who are looking forward to assistance on sensitive matters that need a quick response. If you are also wondering How long I need to be on hold before an American Airlines expert connects, read this article until the end.
Why Does American Airlines Put You on Hold?
There are several reasons your call is put on hold, but the most relevant case is the increased demand and lesser supply. To be precise, the number of travelers on a daily average is way more than the available American airline agents at that time. This makes it hard for the airline to manage everyone’s query at the same time. That is why they put some calls on hold.
- In a nutshell, the increased call volumes are the most significant reason people are on hold before they can talk to an American Airlines agent and get a good answer.
- Also, calling during peak hours is a major option if they do not get a response on time. Peak hours mean more crowded airports, making fewer agents available for your call.
Well, Emergencies never come announced, and with so many customers, these many emergencies are a thing. So, the agents are usually unavailable, and you need to be on wait.
Why are AA Wait Times So Long?
Now that you know why airlines put you on hold, the other concern is that this wait time is way longer than expected. According to a survey of 1000s of customers, the American Airlines customer Support Representative sometimes puts you on hold for almost five to eight long hours. But why so?
Waiting on a call is not a piece of cake, and here’s the reason you still have to:
- The agent of the concerned department is not available at the customer service desk at that time.
- There is an increased number of callers, and the total agents currently available are not able to handle them all.
- The flight got canceled due to the weather reports, and there is no available report for further airline decisions. The reps make you wait until they have a valid response.
Read on if you do not want to wait and be in the hassle of a long hold. We got you some tips to be quick and about for solving your concerns.
How to Quickly Reach the Airlines American Airlines Customer Service?
Wait and Hold is not something that everyone likes to face. If you also want to skip the wait and get in touch with the American Airlines representatives quicker, you just need some tricks. To avoid the long wait & hold on American Airlines customer service, here’s what you can do:
Call Early Morning
You can call early in the morning to contact an AA representative faster. As most people sleep during that time, your chances are to contact an American Airlines en Español or an English speaking agent.
Request a Callback
Choose the option for a callback and let the airline agents call you instead of the wait & hold process.
Opt for Live Chat
With AA’s live chat feature, you can talk to a live representative. Go to the American Airlines official site to find the chat option. You can also request a callback on chat.
Be an Elite Status Holder
If you are a TrueBlue member, you can use your AAdvantage elite status to connect directly through that hotline.
Go to Twitter
Another way to get in touch with an AA executive is through its Twitter platform. It helps you reach the agents faster than on call. The social media team of the airline handles issues smartly through Twitter. Give it a try.
How Do I Get More Priority on American Airlines?
To skip the long wait times and get priority on the airline, you must have a membership of any loyalty program that AA has launched. To know more about the ways to reach American Airlines customer service on priority, scroll down.
Have Priority Privileges
If you have priority privileges, enjoy a quick check-in, security check, and boarding. Get your checked bags first after reaching the destination airport.
Be an AAdvantage Member
You can get better check-in assistance if you are an AAdvantage Program member.
Go with Preferences and Priorities
To enjoy a higher priority from the customer service team of the airline, grab essential preferences. The airline facilitates its travelers with such preferences, who want to purchase priorities.
In a nutshell, passengers don’t want to wait for longer times when calling an American Airlines agent to get their concerns and queries resolved. However, huge passengers’ calls, staffing shortage, or both can result in the meltdown of the airline’s bookings. So, follow the tips listed above to cut the wait times and get connected to a customer service representative quicker. So, don’t wait. You know how to get priority from the airline and reach its customer assistance faster. Take the desired step today!
Frequently Asked Questions
Why are the hold times so long for American Airlines?
American Airlines has huge call volumes, which has made the hold times longer.
How do I talk to a real person at American Airlines?
To talk to a real person at American Airlines, Call the American Airlines phone number and follow the IVR menu. You can also use live chat or social media options to speak with an American Airlines agent.
How long does American Airlines put you on hold on?
If you are putting your flight on hold, American airline gives you a 24-hour timeline to decide and fully pay for your ticket. However, the wait times for phone calls usually last 5-8 hours and sometimes longer.
How to get through to American Airlines fast?
To quickly get through American Airlines, dial their phone number, Use your AAdvantage status, live chat, or social media channels.
What is the best time to call American Airlines?
The best time to call an airline and avoid the wait & hold is during the morning. So, it’s better if you call around 2 am up to 12 noon.